Void Runner

Support

Void Runner

Having trouble with Void Runner, or just have a question? The most common answers are below — if yours is not here, write to us directly.

Contact us

info@ruicodex.com
We usually reply within 2-3 working days, and always within 30 days. Telling us the game name, your device model and your OS version gets your issue solved much faster.

Frequently Asked Questions

I lost my progress — can it be recovered?

Unfortunately not. Progress is kept only in a local database on your device; there is no cloud backup. Uninstalling the app, resetting the device or switching devices erases it permanently. Records you send to the leaderboard — your display name, your score and the time of the submission — are also stored on our servers. Uninstalling the app erases the data on your device but does not delete the record on our servers.

Why are there ads, and can I remove them?

The game is free and funded by advertising. The "Remove Ads" item in the shop is a one-off purchase that permanently disables banner, interstitial and app-open ads. Rewarded ads stay available as an option — they are never required.

Can I play without an internet connection?

Yes. The whole game runs offline. The connection is used only to load ads; with no connection no ad is shown and the game carries on as normal.

How do I reset my progress?

In the game, go to Settings > Reset Progress. This clears scores, achievements, purchased items and statistics, and cannot be undone.

How do I change my advertising privacy choice?

In the European Economic Area, the United Kingdom and Switzerland, Settings > Privacy options reopens the consent form so you can change your personalised-advertising choice. You can also reset or delete your advertising ID in your device settings.

My purchase did not arrive — what now?

First close the game completely and reopen it; purchases are usually verified on launch. If that does not fix it, write to us with the receipt from the store. Refunds follow Google Play or App Store rules and are handled by the store.

How do I change the game's language?

Settings > Language. On first launch the game follows your device language, falling back to English if that language is not supported.

Reporting a bug

If you found a bug, tell us: the game name and version (shown at the bottom of the Settings screen), your device model, your OS version, what you did and what you expected to happen. A screenshot helps if you have one.